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When Cisco
discovered a need to update its automated service contracts
and contract renewal processes, the internetworking giant
called Quovera.
Business objectives:
- Increase service revenue on new
product orders
- Restructure the renewal business
model to increase rates and profitability
- Review and update the entire pricing
model to improve profitability
- Improve sales efficiencies
The project called for seamless integration
into partner and legacy systems, as well as, an acute sensitivity
to the end-customer experience. Clearly, industry specific-knowledge,
technical expertise and a successful track record of similar
initiatives were required.
As a result of the Quovera solution,
Cisco:
- Realized significant efficiencies
by streamlining operational management and support delivery
- Effectively integrated their
Call Center with partner applications
- Has a better capacity to quickly
implement support for new service offerings
- Realized a significant R.O.I.
through improved support contract and call center revenue
generation and a dramatic reduction of missed entitlements
- Increased market penetration
- Customer satisfaction improved
measurably
full
case study
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