quovera > services

Needing quick and integrated support for its expanding customer base, Rainmaker chose Quovera to integrate systems, automate processes and guarantee their success.

Business objectives:

  • A scalable solution that could expand with Rainmaker's increasing customer base and expanding product-support needs
  • Full integration of systems and processes, including those proprietary to Rainmaker
  • Automate manual processes to accommodate growing volumes of data
  • Improve enterprise information visibility

As an outsourced sales and marketing services company, Rainmaker needed a partner who could quickly integrate their existing services and automate disparate processes without disrupting customer service. Rather than trusting such a robust initiative to multiple vendors, Rainmaker turned to Quovera for a complete ERP implementation, an enhanced Business Intelligence solution, and for outsourced applications support and management.

As a result of the Quovera solution, Rainmaker:

  • Has a Data Warehouse for central storage of mission critical data.
  • Enjoys enterprise-wide integration architecture (Vitria)
  • Has integrated financial, employee, and customer information.
  • Processes integrated credit card data with front and back office support
  • Outsources Oracle Applications maintenance and support, alleviating the need for dedicated personnel and equipment
  • Integrates an automated sales tax calculation with AR

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