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Needing quick and integrated support
for its expanding customer base, Rainmaker chose Quovera to
integrate systems, automate processes and guarantee their
success.
Business objectives:
- A scalable solution that could
expand with Rainmaker's increasing customer base and expanding
product-support needs
- Full integration of systems and
processes, including those proprietary to Rainmaker
- Automate manual processes to accommodate
growing volumes of data
- Improve enterprise information
visibility
As an outsourced sales and marketing services
company, Rainmaker needed a partner who could quickly integrate
their existing services and automate disparate processes without
disrupting customer service. Rather than trusting such a robust
initiative to multiple vendors, Rainmaker turned to Quovera
for a complete ERP implementation, an enhanced Business Intelligence
solution, and for outsourced applications support and management.
As a result of the Quovera solution,
Rainmaker:
- Has a Data Warehouse for central
storage of mission critical data.
- Enjoys enterprise-wide integration
architecture (Vitria)
- Has integrated financial, employee,
and customer information.
- Processes integrated credit card
data with front and back office support
- Outsources Oracle Applications
maintenance and support, alleviating the need for dedicated
personnel and equipment
- Integrates an automated sales
tax calculation with AR
full
case study
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