Client

Equinix is the only company whose sole purpose is to provide a home for the Internet where Content Providers, ASPs and eCommerce companies can come together and choose best in class partners to accelerate their business growth and allow a faster, more reliable Internet. Only Equinix Internet Business Exchange™ (IBX) centers are designed to provide an unlimited growth environment that gives customers the power of choice to select the best Internet Service Providers, Carriers, Site and Performance Management companies and other key partners to meet their changing needs

 

Business Challenge

As a rapidly growing, revenue generating public company, Equinix needed to replace a disparate group of temporary, custom programs with an integrated, scalable system.  Beginning with an upgrade to the existing Oracle Financials environment, the “Genesis” system would manage a customer relationship from Contract through to IBX implementation, and provide customer service throughout the life of the contract.

 

Why Quovera?

Equinix conducted an end-to-end analysis of business processes, utilizing Quovera’s e-business suite best practices and proven implementation methodology.  Pre-defined methodology templates along with Quovera’s proven expertise in ERP upgrades and implementation provided Equinix with a solid foundation and a scalable, long term solution for customer relationship management (CRM).

 

Business Benefits / System Characteristics

•        Oracle Financials environment upgraded from 11.03 to 11.5.4 (11i).

•        Uniquely configured Contract, Order Management, Inventory, and CRM (Contracts and Service) systems, providing a seamless integrated process.

•        All 120 employees nationwide trained and using the same system/data within six months

•        Deployed all critical business processes to position Equinix for future rapid growth.

 

Technologies and Solutions

•        Oracle Financials (upgrade), CRM (CRM Foundation, Contracts Core and Service Contracts, TeleService), and Distribution (Order Management, Inventory, and Bills of Materials).

•        Custom interfaces between Oracle and legacy systems, and within Oracle (Service Request creation from Order Management).

•        Significant enhancements to Contract Line Replication, Order Validation, Contract Billing, and Pick List Reporting.

•        Engagement completion: 6 calendar months (Upgrade and CRM - overlapping phases)

•        Phase II plans include implementation of a Customer Portal, Oracle HR, WIP, and additional CRM modules.